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Privacy Policy
This Privacy Policy explains how Sp77 Casino may collect, use, store and disclose information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their personal information. We aim to handle information responsibly, transparently and only for reasonable business, legal and service-related purposes.
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Information we may collect
The information handled by an online casino can vary depending on how a player uses the website and which services are requested. Sp77 Casino may collect information provided directly by a player, information created through account activity, and technical information collected when the website or related services are used.
Review contents
Account and contact information
This may include a player’s name, date of birth, contact details, login information, account preferences, responsible gambling settings and other details needed to create and manage an account. We may also keep records of communications with support, including questions, complaints, requests and information provided to help resolve an issue.
Verification and identity information
To help confirm identity, age, location or eligibility, players may be asked to provide verification documents or other information. This can include identity documents, proof of address, information about account ownership and details needed for anti-fraud, security or financial checks. Verification information is handled for the relevant checking and compliance purposes and should be provided accurately.
Payment and transaction information
We may handle records relating to deposits, withdrawals, bets, gaming activity, account balances, payment methods and transaction history. Payment service providers may process payment information when a transaction is made. Sp77 Casino may receive relevant transaction details needed to confirm payments, manage an account, investigate unusual activity and meet record-keeping obligations.
Device, usage and cookie information
When a player visits the website, we may receive technical information such as an internet protocol address, browser type, device type, operating system, language, time zone, pages viewed, approximate location, referral information and details about interactions with the website. We may also use cookies and similar technologies to remember preferences, support essential functions, understand usage and help improve website performance.
Why we use information
Personal information is used to provide, administer and protect casino services. We seek to use information in a way that is reasonably connected with the purpose for which it was collected or another permitted purpose. The purposes may include the following:
- Creating, maintaining and securing player accounts.
- Processing account activity, payments, withdrawals and other requested transactions.
- Confirming identity, age, location and account ownership.
- Carrying out anti-fraud, anti-money laundering, security and risk checks.
- Monitoring activity to help identify suspicious, unauthorised or prohibited behaviour.
- Providing customer support, responding to questions and managing complaints.
- Personalising website features, remembering preferences and improving the player experience.
- Sending service messages about accounts, transactions, security, changes or important operational matters.
- Sending marketing communications where this is permitted and where the player has provided the required consent or has another lawful basis to receive them.
- Meeting legal, regulatory, tax, audit, dispute-resolution and record-keeping obligations.
- Protecting the rights, property, safety and systems of players, Sp77 Casino and relevant service providers.
Some information may be required for an account or transaction to operate. If a player does not provide information that is reasonably necessary for verification, security or legal purposes, we may be unable to open an account, complete a transaction, provide a feature or respond fully to a request.
Marketing preferences can usually be changed by using an unsubscribe option in a marketing message or by contacting us. Withdrawing marketing consent does not affect service messages that are necessary for account administration, security or transactions.
Sharing and protecting information
Information may be shared where it is reasonably necessary to provide services, operate the website, complete a request, protect users or meet a legal obligation. Access is intended to be limited to people and organisations that need the information for an appropriate purpose.
Service providers
Depending on the service involved, this may include technology and hosting providers, payment providers, identity and verification services, fraud and security specialists, customer support tools, analytics providers, professional advisers and other suppliers that help operate the website. These providers may process information only as needed for the services they provide and are expected to handle it appropriately.
Legal and safety reasons
Information may be disclosed when required or permitted by law, in response to a valid legal process, to meet compliance requirements, to prevent fraud or misuse, to investigate security incidents, or to protect the safety and rights of players and other people. Information may also be shared where necessary to resolve a dispute, enforce applicable terms or support an investigation.
Security measures
Reasonable administrative, technical and organisational measures may be used to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission and staff or provider obligations. No online service can guarantee absolute security, so players should keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Information may be processed by service providers in Australia or other locations, depending on the systems used to operate the website. Where information is handled across borders, appropriate arrangements and safeguards are intended to apply in accordance with relevant requirements.
Cookies and similar technologies
Cookies are small files or similar technologies that can be stored on a device when a player visits a website. They may help the website remember a session, maintain security, keep selected preferences, understand how pages are used and improve functionality. Some cookies are necessary for core account and website functions, while others may support analytics, performance or communication preferences.
Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be deleted, blocked or limited, and may provide controls for receiving notifications before cookies are stored. If certain cookies are disabled, some website features may not work correctly or a player may need to enter information again. Browser settings do not necessarily remove information already held in an account or transaction record.
The website may also use technical logs and similar tools to detect errors, maintain security, measure performance and understand general usage patterns. These tools are intended to support the website and are not a substitute for account security or identity verification.
Your privacy rights and data retention
Depending on the circumstances and the privacy requirements that apply, players may have rights relating to their personal information. A request can be made by emailing support@sp77casino.wtf. To help protect account security, we may need to verify the identity of the person making a request before providing information or changing account records.
Requests players can make
- Access: ask for information about the personal data held about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
- Deletion: ask for personal data to be deleted where it is no longer needed or where deletion is available under the requirements that apply.
- Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn or update your communication preferences.
- Information about use and disclosure: ask for general information about the purposes for which personal data is handled and the types of providers that may receive it.
A deletion request does not always require every record to be removed. Some account, verification, payment, security or transaction records must be kept for a period required by law, even after an account is closed. Information may also be retained where it is needed to establish, exercise or defend legal claims, resolve disputes, prevent fraud, protect security or meet other lawful obligations. When information is no longer required, it should be securely deleted, destroyed or de-identified where appropriate.
How to make a request
Please email support@sp77casino.wtf and describe the request clearly. Include enough information for us to understand whether you are asking for access, correction, deletion or withdrawal of marketing consent, but do not send unnecessary sensitive information. We will review the request, confirm any information needed to verify identity, and respond within a reasonable period or explain if a request cannot be completed in full.
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will apply from the date it is made available. Players should review this page periodically, particularly before continuing to use the website after a material update.
